Overview

What is MeEx?

MeEx is an on demand same day courier that is powered by awesome technology. We’re based in Limassol and operate a fleet of 5 riders made up of Motorcycles, e-bikes, Cars and Vans.

How to book a MeEx?

Well it depends, are you a tech lover? Old school dude? Or a VIP that needs personalised one on one service?

It’s like this:

Online or App

Well it depends, are you a tech lover? Old school dude? Or a VIP that needs personalised one on one service?It’s like this:

Call Us

Call our customer service line on +357 99 008803, you’ll receive automated SMS updates and tracking when you call from a mobile.

Online or App

WhatsApp us, Mon - Fri 8am > 5pm on +357 99 008803. We generally respond within 10 minutes.

Online or App

Open a Credit Account and get one on one service with a dedicated accounts manager.

Operation Areas + SLA’s

Where Does MeEx Operate?

MeEx collects packages throughout Limassol. There are no restrictions on delivery locations throughout  Limassol, although deliveries with longer distances may be pricey as we’re a direct end to end service. Most of our customers generally send couriers 2-20km.

Booking Types

You can book a MeEx to collect a package “ASAP” or you can schedule a collection for a certain time or date up to 7 days in advance. We can also set up recurring jobs for repeat deliveries – reach out to our sales team hello@meex.cy and we’ll be glad to help.

Operating Hours

MeEx operates 7 days a week, 7am > 12am. If you book a scheduled job 4 hours or more in advance, we can provide services outside our main hours. We can also provide out of hours deliveries at your request, email us at hello@meex.cy and a member of the team will assist you.

How fast is MeEx?

We aim to assign ASAP orders to a driver within 10 min of the job being received. This however, doesn’t always mean that the courier will be heading instantly to the collection as he/she may be finalizing another drop. When the courier starts your job, you will receive an sms / push notification with an estimated collection time. Once a package is collected, the courier will generally head directly to your drop-off and not make additional stops along the way, so even though at times it may take longer for a rider to be assigned (for example bad weather), once collected your package should be delivered in a jiffy.

Packages

Vehicles & Capacity

Every delivery is unique, right?! Relax – We’ve got you covered. Every package has its home with MeEx:

  1. Bicycle (Small & Speedy): 40cm x 40cm x 40cm (up to 10kg)
  2. Motorcycle (Fast & Compact): All our 2 wheelers are fitted with MeEx boxes 53cm (W) x 39cm (H) x 53cm (D) (up to 10kg)
  3. Parcel Car: 85cm (W) x 45cm (H) x 85cm (D)  (up to 70kg)
  4. Small Van: 120cm (W) x 120 cm (H) x 180cm (D) (up to 600 kg)
  5. Medium Van:150cm (W) x 140cm (H) x 250cm (D) (up to 900 kg)
  6. Large Van (LWB):140cm (W) x 180cm (H) x 350cm (D) (up to 1100 kg)

Bicycle |
From €2.70

40cm x 40cm x 40cm – up to 10kg

Motorcycle |
From €3.20

53cm x 39cm x 53cm – up to 10kg

Parcel Car |
From €4.30

85cm x 45cm x 85cm – up to 70kg

Small Van |
From €4.80

120cm x 120 cm x 180cm – up to 600 kg

Medium Van |
From €8.00

150cm x 140cm x 250cm – up to 900 kg

Large Van |
From €10.00

140cm x 180cm x 350cm – up to 1100 kg

Item Restrictions

We cannot carry and do not take any responsibility for the below items: 

  • Hazardous Materials:
    • Explosives
    • Flammable items (e.g., gasoline, lighter fluid)
    • Toxic substances (e.g., pesticides, mercury)
    • Compressed gases (e.g., propane, aerosol cans)
    • Corrosive substances (e.g., acids, batteries)
  • Perishable Goods:
    • Food items that require refrigeration or special handling
  • Biological Materials:
    • Human or animal remains
  • Weapons and Ammunition:
    • Firearms
    • Knives and other sharp objects
    • Ammunition
  • Valuables:
    • Cash
    • Precious metals and stones
    • High-value electronics without proper packaging and insurance
  • Illegal Items:
    • Illegal drugs and paraphernalia
    • Counterfeit goods
    • Stolen property
  • Fragile Items:
    • Items that are extremely fragile and not properly packaged
  • Oversized or Overweight Items:
    • Items exceeding the courier’s weight and size limits
  • Animals and Plants:
    • Live animals
    • Certain plants and seeds (due to agricultural regulations)

Insurance

At MeEx we ensure our professional riders handle your packages with great care. Our couriers are also vigorously vetted and undergo screening so our customers have a peace of mind. Our incident rates are proudly 0.002%. In the unlikely event that something does go wrong we offer the following coverage:

Standard: €100 included with every delivery by default
Premium: €1000 for a fee of €10
Diamond: €5000 for a fee of €25

Pricing & Fees

Base Fare

Our fares are extremely competitive and you can retrieve a quote instantly online > meex.cy

If you need a rate sheet for collections of a specific address, please reach out to sales hello@meex.cy and a member of the team will assist you.

A typical local job of 20 km would cost:
Bicycle – From €2.70
Motorcycle – From €3.20
Parcel Car – €4.30
Small Van – €4.80
Medium Van – €8.00
Large Van – €10.00

Standard: €100 Included with every delivery by default
Premium: €1000 for a fee of €10
Diamond: €5000 for a fee of €25

Multiple Stops

Above the overall km / base fare of the total job, there is a small additional charge per extra drop as follows:

Bicycle & Motorcycle –€1.8
Parcel Car – €2.3
Vans – €4

Extra Packages, Heavy Boxes or 2 Man Deliveries

When sending boxes with a Parcel Car, the base fee includes 2 egg boxes as standard. There will be an additional €1 charge per extra box / package. This charge does not apply to Van deliveries.

Parcel Cars include an overall allowance of 70kg, however if one single package weighs more than 10kg an additional €1 will be charged per heavy package. This does not apply to Van deliveries.

2 Man Van Deliveries incur a 50%-75% price increase depending on the nature and distance of the job. The exact fee can be found during the booking process by selecting “2 Man Delivery” after choosing the Van Size. We don’t currently offer 2 Man Deliveries for Car jobs.

Waiting Time

Every collection or delivery has an allowance of 5 mins waiting inclusive of the booking fee. After the 5 min period, the waiting time is charged at 30p per minute. Riders are permitted to wait up to 30 mins at a collection or drop off point, after which the booking will be cancelled or if collected will be returned to the sender in case there isn’t a safe place to leave the package.

Cancellation / Return to Sender Fees

Cancelation

  • Within 5 min of rider starting the job where rider hasn’t arrived to pickup – Free
  • Within 5 min of rider starting the job where rider has arrived to pickup – €2
  • After 5 min of rider staring the job where rider hasn’t arrived to pickup – 40% of Total Price
  • After 5 min of rider staring the job where rider has arrived to pickup – 60% of Total Price

If a rider arrives at a collection but has failed to get a delivery (for example incomplete address, you’re unreachable or nothing to collect), we will cancel the order after 5 minutes of attempt and charge accordingly.

Return to Sender / Failed Delivery

If the rider has attempted a delivery but has failed to deliver and the contact details on the delivery aren’t reachable, riders will first attempt to deliver to a neighbour or leave the package in a safe place. Riders will leave notes on delivery as to where the package has been left. In case the above isn’t possible, riders will return the package to sender and the return journey will be chargeable as an additional stop.

Have Another Question?

Talk with our sales team today – hello@meex.cy

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