Our Service

Onboarding Process

Welcome to MeEx!

You’re just a few steps away from hitting the road!

01

Online or Application

Add your collection and drop off, select vehicle, payment card and enjoy live tracking & more.

02

Call Us

Call our customer service line on +357 99008803, you’ll receive automated SMS updates and tracking when you call from a mobile.

03

WhatsApp Us

WhatsApp us, Monday – Friday 8am > 5pm on +357 99 008803. We generally respond within 10 minutes.

04

Account Manager

Open a Credit Account and get one on one service with a dedicated accounts manager.

Introduction

MeEx is an on demand same day and instant courier that is powered by awesome technology. We’re based in Limassol and operate a fleet of 10+ professional couriers made up of Motorcycles & e-bikes, Cars and Vans. We operate 7am > 12am 7 days a week, although on Saturday our demand is extremely low.

We’re glad you’re joining us!

What Will You Deliver?

We work with many industries including but not limited to documents for law firms, retails and clothing, Restaurants & Grocery, personal collections and more. We also do multi-drop jobs where you may have one or two collections and/or multiple drops.

Fares & Fees

On job offer you will see the net earning you will receive for the job. Once you complete a job, your MeEx account wallet will be credited.

However: Some jobs are paid by CASH which means you may collect MORE than your net earning. The app will automatically deduct the extra you collected from your MeEx account wallet. If you do many cash jobs and your account falls in negative, the app may prompt you to make a payment in order for you to continue getting jobs.

You can add your bank details and request withdrawals at any given time. Generally, withdrawals are processed within 48 hours. A €10 withdrawal fee applies. While your account is active there will also be a €10 threshold that remains in your account in case you do cash jobs so your account doesn’t fall into negative.

We have cancellation and waiting policies, reach out to support in case you were made to wait or your job was cancelled to see if we can assist. Please note: every job comes with a maximum of 5 min free waiting time at collections and we do not charge cancellation fees for orders cancelled within 5 min of starting the job unless you’ve arrived to the pickup.

Code of Conduct and Policies

As a professional courier working for MeEx, you reflect the company’s image and it’s extremely important that we maintain a professional and efficient service. Not maintaining our expected level of service, or not abiding by our terms can result in your account being suspended.

You must never...

NEVER raise your voice at customers
NEVER ask customers to come out to you, we’re a delivery service not a taxi
DO NOT try to handle disagreements with customers alone, ALWAYS call support if needed
PROHIBITED to approach MeEx customers or if asked to accept deliveries from them outside of the Swiftee network
You CANNOT cancel a order once it’s accepted unless you have an emergency. Call support in case.
You MUST NOT charge customers extra fees. If you feel the price may be incorrect, talk to support. The price displayed on the app cannot be overridden manually by you.
NEVER make personal stops or work another job during a MeEx delivery.
DO NOT leave packages outside unless support has explicitly asked you to do so.

You must...

Always talk to customers with respect
You MUST wear the MeEx ID card while doing deliveries
Greet customers professionally, you can say things like “Good morning, It’s MeEx!”
Wear the MeEx gear
Once you accept a order, you must head to the pickup right away, unless it’s a scheduled order for another time
You must always have change on you for customers paying cash for the delivery
You must have a minimum of €50 cash on you in case a job includes a layout request. More information on this can be found in section “laying out money” below.

Doing a Delivery

The App

When you first sign in to the app you should see 4 tabs:

Assigned – Here you’ll see jobs assigned to you
For You – Here you’ll receive job offers if there are available jobs close to you
Orders – This is a job board where you may be able to see jobs that are available for you to choose and accept. Only accept jobs if you can leave straight away and collect the package in time. You can also see scheduled jobs.
Profile – Here you can manage your account including adding your bank accounts details for payouts.

Accepting a Job

After you accept a job the job becomes assigned to you and will go into the assigned tab. You must press START as soon as you’re ready to start that job. In general, if you’re doing one job at a time you should start the job right after you accept it.

Collecting

When you arrive at a collection, hit “Arrived”. You may need to read pickup notes or call the pickup contact by pressing the call icon at the collection address in the app. You will have to take a photo of the package you’re collecting in order to complete a pickup.

Laying Out Money

At times, customers might ask that you pay for an item at pickup and the customer will reimburse you at the dropoff. This request would be visible in the notes at pickup. The maximum amount for “layouts” is €50. You’re obliged to have €50 on you at all times.

Delivering

Once collected, mark the order as “Picked Up”. You can then hit “Navigate” and use your preferred option of navigation. You may have to read the notes at drop off in order to successfully deliver the package.

Every delivery requires an image of the package with the delivery placement included in the background and signature. Failing to provide Proof of Delivery correctly will result in a €10 penalty.

Once delivered, hit complete. And you’re done!

Issues and Support

Support Contact

Support is available via phone at 357 99008803 Mon > Fri 8am – 5pm. You can also WhatsApp us using the same number mentioned.

Collection Issues

If you need help with a collection first try calling the “Pickup Contact” using the call button near the collection address details. Next, try calling the Customer that placed the booking using the main call button on the job, if you still need help reach out to support.

Delivery Issues

You must:

Try contact the dropoff contact or person that placed the booking
Leave the item at a neighbour or safe place hidden from public view. In this case you MUST add driver notes at the dropoff in the app and upload a photo of where the package was left.
If those are not options, contact support for assistance.

Never leave items outside in public view unless you receive explicit instructions from support or the job notes request you to do so. We have no record of customer <> driver communications so following customers advice directly is not allowed.
Perishable items such as food must never be left outside or by a neighbour. Call support if you need assistance.

Your onboarding representative will also make sure that you...

Authorised to Work in CY

We’ll check your documents submitted during the application and ensure you’re legally dwelling in CY.

License and Vehcile

We’ll ensure you are using a vehicle that is fit for use and have the relevant license in place.

Capacity & Vehicle

We’ll check that you suit the vehicle and capacity requirements and put your profile into the right vehicle groups.

Profile Picture

We’ll check that your profile picture fits our criteria (a smile goes a long way) and is clear for customers & colleagues.

Verified Contact Numbers

We’ll make sure we have the right contact details of you and your emergency contact number.

Work Area

We’ll check that you can work in a area where we have jobs available and if you have a congestion pass (optional).